So far around 50% of claimants have submitted the necessary documentation. But another 570 claims that have been submitted are still waiting on proof of ownership to be provided in order that claims may be fully verified and approved. Ofcom, supported by BEIRG (British Entertainment Industry Radio Group) is urging users to get in touch and provide the necessary information as soon as possible.
Ian Wainwright, PMSE Implementation Project Manager at Ofcom, said: "We realise the difficulty that some people may have in providing all of the required proof of ownership details, but we would urge them to come forward as soon as possible with whatever information they have, so that we can complete this stage of their claim."
"Even if claimants only have proof of ownership information for a portion of their claim, we would urge them to submit whatever data they have available, as this will allow us to process the relevant items. After that we will review the outstanding issues with the claimant."
A BEIRG spokesman supported this by saying, "It's vitally important that users, who have submitted claims realise that the key issue here is communication. If they are in any way unsure about whether they have enough information to reinforce their proof of ownership, then please just contact Equiniti and talk it through. This is a unique situation and all parties are keen to help arrive at the right outcome for all concerned."
If any claimants would like to discuss any issues surrounding claims, the BEIRG Steering Group are also happy to take calls and advise, but would urge everyone that still has claims to validate to take action now - before it's too late.
(Claire Beeson)
