"We were very pleased with the overwhelmingly enthusiastic response to our Pro Service Day," said Roger Hamers, R&D director for Elation Europe. "As a company, Elation believes that maintaining the highest customer service standards is essential to our success. The extraordinary level of interest we saw in our Pro Service Day demonstrates that our customers share this philosophy."
In addition to holding training events like Pro Service Day, Elation helps its customers deliver superior service by providing them with the complete portfolio of parts needed to work on the company's products. "We are committed to helping our customers offer the fastest and most reliable service to their customers," said Hamers. "This is why we provide all the training and parts necessary to deliver this level of service. In today's environment, where time is so important to the end-user, fast on-site service isn't a luxury; it's a necessity."
Elation customers that receive proper support and training can do most service work directly on their own, without losing valuable time shipping products back to the company.
"Everyone wins when there is excellent on-site service," said Hamers. "Elation is dedicated to helping our customers achieve this goal, which is why we will continue to hold Pro Service Day events."
(Jim Evans)
