And for the manufacturers awards the finalists are: Circuit Lighting, Indianapolis Stage Sales & Rentals, Murphy Lighting Systems and Premier Lighting & Production Co, in the category of dealers with 1-6 employees; BMI Supply, Parlights, Production Advantage, SLD Lighting and StageLight in the category of dealers with 7-25 employees and Fourth Phase, Stage Equipment & Lighting and Vincent Lighting Systems in the category of dealers with over 25 employees.
The Dealers' Choice Customer Service Awards offer ESTA's dealer members the opportunity to publicly recognize those vendors that provide consistently good customer service throughout the year. Although a great product may get a dealer's attention, it is good service that keeps the relationship between dealers and manufacturers strong and profitable. These awards recognize superior performance in four main areas: customer service, shipping and billing, technical support and quotations/project management. In voting on these awards, dealers are asked to consider such areas as accessibility, staff knowledge and professionalism, timely responses, accuracy, and problem solving abilities.
The Manufacturers' Choice Dealers of the Year Awards offer ESTA's manufacturer members the opportunity to publicly recognize those dealers that "just do it right". These awards recognize superior performance in four main areas: staff, sales and marketing, inventory and financial responsibility. In voting on these awards, manufacturers are asked to consider such areas as staff knowledge and professionalism, ability to generate new orders and to follow up on leads provided, product promotion, customer service, and inventory.
The Awards are currently in their second round of balloting and the winner in each category will be announced at ESTA's Annual Dinner and Awards Ceremony to be held in conjunction with the LDI 2003 show on Thursday, 20 November. The winners will also be acknowledged during the LDI 2003 awards ceremony on Saturday, 22 November 2003.
(Sarah Rushton-Read)
