USA - ETC has introduced ETC Knowledge Base, an online search engine giving end- users access to a variety of information, from basic product set- up instructions to Release Notes, FAQs and more. When customers have questions about a particular ETC product, they now have the option of researching the topic on their own, whenever and wherever. It's like having an ETC Tech Service phone operator in every personal computer, suggests the company.Another function of the Knowledge Base gives users the ability to email ETC articles to others - within the article itself. When they come across information they think is helpful, they can send it to other people.
(Jim Evans)
