The site on Wharfedale Road, Pentwyn was established in 2006 and houses a repair centre, field support team and multi-language helpdesk to cater for B2B customers across Europe.
The Service Centre is also a hub for the remote monitoring of audio-visual products. Panasonic CARES utilises Machine to Machine (M2M) technology, to enable the customer service centre to communicate directly with projector and professional screens via 3G or 4G wherever they are installed. A first of its kind, the scheme allows Panasonic to take preventative action before any problems occur at a customer site.
The Minister for Skills and Science, said: "The Welsh Government is committed to delivering more and better jobs for Wales, through a stronger, fairer economy. The kind of commitment and leadership to developing new technologies shown by Panasonic can only help maintain our position as a hub for skilled workers."
Donald Maidment, head of customer service for Panasonic Business, said: "We've turned our business round from one which operates entirely reactively to one which is proactive and predicts when maintenance and repair are required. Every day, we endeavour to continually improve our customer service level with system and training enhancements and we're seeking to extend the remit of the team to cover a greater number of products, territories and to keep improving the lives of our customers globally."
(Jim Evans)
