Obsidian grows technical support team

USA - Obsidian Control Systems has announced the addition of Daniel Boerner to its expanding global team as a newly appointed technical support and training specialist. Daniel started in the new position in November and uses his expertise in lighting control to support Obsidian’s Netron line of data distribution products. Over time, his role will extend to encompass support for all products under the Obsidian brand.
Daniel brings experience from his previous position at Acuity Brands, where he served as a technical support specialist for six distinct product lines. Additionally, he served as coach, author, and publisher for a Knowledge Centered Service (KCS) programme, contributing content for customer-facing troubleshooting and training.
In his new role at Obsidian, Daniel’s primary responsibilities encompass firmware/software testing, customer support, and the creation of technical documentation and training materials for the Netron line.
Matthias Hinrichs, product manager at Obsidian Control Systems, comments: “Daniel is a great addition to our Obsidian team, who is already positively impacting the support we provide to our customers worldwide. He comes with a lot of valuable, real-world experience in entertainment data applications that allows him to provide expert-level support to ensure clients' success.”

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